Shipping Policy

Shipping Policy

 

Thank you for visiting and shopping at Tennessee Valley Custom Models. The following are the terms and conditions that constitute our Shipping Policy. This policy is subject to change at any time.

Domestic Shipping Policy

COVID-19 shipping update

Due to COVID-19, the USPS is experiencing shipping delays of up to 2 Additional Days. We are still shipping out on our normal schedule.

Shipment processing time

All orders are processed within 3-5 business days.(Currently 6-10 business Days) Orders are not shipped on weekends or holidays. Any orders placed on a Saturday or Sunday will ship out unitl that next week.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily ship via USPS, but we can ship via other carriers if you desire. Please contact us if you would like to do so.

Shipment method Estimated delivery time Shipment cost
USPS First Class 3-5 business days Free
USPS Priority Mail 3 business days $5.35
USPS Overnight * 1 business days $19.95
UPS Standard 2 business days $5.50

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

Tennessee Valley Custom Models ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Tennessee Valley Custom Models is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Tennessee Valley Custom Models is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We currently ship outside the U.S. to most countries. Please see rates below as we cannot offer free shipping on any international orders at this time.

Shipment method Estimated delivery time Shipment cost
USPS First Class International 7-10 business days $5.00
USPS Priority International 3 – 5 business days $19.95
USPS Overnight International 1 – 2 business days $29.95

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Tennessee Valley Custom Models reserves the right to change these terms at any time without notice.